Member Policies

Check-in:

• Check-in time for all accommodations is 3 PM.
• If you are required to meet with customer service prior to check-in, you must do so no later than 5 PM on the day of arrival. Should you arrive to the resort after 5 PM, you will only be able to check-in by paying the current walk-in rate for the first night and will be issued non VIP bands. In order to check-in under your VIP reservation you must meet with customer service no later than 11 AM the following day.
• All arrivals after 12 AM midnight due to scheduled flights will pay only 50% of the all-inclusive for the first night. Any arrivals prior to midnight pay the full all-inclusive rate as normal.
• Check-in will not be permitted if the lead passenger is not present.
• Photo identification of each traveler is required in order to check-in.

Check-out:

• The check out in villa accommodation is 11:30 AM.
• For late check-out, you must inquire with the reception at the time of check-in.

Check-in:

• Check-in time for all accommodations is 3 PM.
• If you are required to meet with customer service prior to check-in, you must do so no later than 5 PM on the day of arrival. Should you arrive to the resort after 5 PM, you will only be able to check-in by paying the current walk-in rate for the first night and will be issued non VIP bands. In order to check-in under your VIP reservation you must meet with customer service no later than 11 AM the following day.
• All arrivals after 12 AM midnight due to scheduled flights will pay only 50% of the all-inclusive for the first night. Any arrivals prior to midnight pay the full all-inclusive rate as normal.
• Check-in will not be permitted if the lead passenger is not present.
• Photo identification of each traveler is required in order to check-in.

Check-out:

• The check out at Presidential Suites is 11:30 AM.
• For late check-out, you must inquire with the reception at the time of check-in.

Check-in:

• Check-in time for all accommodations is 3 PM.
• If you are required to meet with customer service prior to check-in, you must do so no later than 5 PM on the day of arrival. Should you arrive to the resort after 5 PM, you will only be able to check-in by paying the current walk-in rate for the first night and will be issued non VIP bands. In order to check-in under your VIP reservation you must meet with customer service no later than 11 AM the following day.
• All arrivals after 12 AM midnight due to scheduled flights will pay only 50% of the all-inclusive for the first night. Any arrivals prior to midnight pay the full all-inclusive rate as normal.
• Check-in will not be permitted if the lead passenger is not present.
• Photo identification of each traveler is required in order to check-in.

Check-out:

• The check out at Crown & Residence Suites is 11:30 AM.
• For late check-out, you must inquire with the reception at the time of check-in.

Check-in:

• Check-in time for all accommodations is 3 PM.
• If you are required to meet with customer service prior to check-in, you must do so no later than 5 PM on the day of arrival. Should you arrive to the resort after 5 PM, you will only be able to check-in by paying the current walk-in rate for the first night and will be issued non VIP bands. In order to check-in under your VIP reservation you must meet with customer service no later than 11 AM the following day.
• All arrivals after 12 AM midnight due to scheduled flights will pay only 50% of the all-inclusive for the first night. Any arrivals prior to midnight pay the full all-inclusive rate as normal.
• Check-in will not be permitted if the lead passenger is not present.
• Photo identification of each traveler is required in order to check-in.

Check-out:

• The check-out at Royal Suites is 11:30 AM.
• For late check-out, you must inquire with the reception at the time of check-in.

Check-in:

• Check-in time for all accommodations is 3 PM.
• If you are required to meet with customer service prior to check-in, you must do so no later than 5 PM on the day of arrival. Should you arrive to the resort after 5 PM, you will only be able to check-in by paying the current walk-in rate for the first night and will be issued non VIP bands. In order to check-in under your VIP reservation you must meet with customer service no later than 11 AM the following day.
• All arrivals after 12 AM midnight due to scheduled flights will pay only 50% of the all-inclusive for the first night. Any arrivals prior to midnight pay the full all-inclusive rate as normal.
• Check-in will not be permitted if the lead passenger is not present.
• Photo identification of each traveler is required in order to check-in.

Check-out:

• The check-out at The Tropical is 11:30 AM.
• For late check-out, you must inquire with the reception at the time of check-in.

Check-in:

• Check-in time for all accommodations is 3 PM.
• If you are required to meet with customer service prior to check-in, you must do so no later than 5 PM on the day of arrival. Should you arrive to the resort after 5 PM, you will only be able to check-in by paying the current walk-in rate for the first night and will be issued non VIP bands. In order to check-in under your VIP reservation you must meet with customer service no later than 11 AM the following day.
• All arrivals after 12 AM midnight due to scheduled flights will pay only 50% of the all-inclusive for the first night. Any arrivals prior to midnight pay the full all-inclusive rate as normal.
• Check-in will not be permitted if the lead passenger is not present.
• Photo identification of each traveler is required in order to check-in.

Check-out:

• The check-out at Cofresi Palm is 11:30 AM.
• For late check-out, you must inquire with the reception at the time of check-in.

Check-in:

• Check-in time for all accommodations is 3 PM.
• If you are required to meet with customer service prior to check-in, you must do so no later than 5 PM on the day of arrival. Should you arrive to the resort after 5 PM, you will only be able to check-in by paying the current walk-in rate for the first night and will be issued non VIP bands. In order to check-in under your VIP reservation you must meet with customer service no later than 11 AM the following day.
• All arrivals after 12 AM midnight due to scheduled flights will pay only 50% of the all-inclusive for the first night. Any arrivals prior to midnight pay the full all-inclusive rate as normal.
• Check-in will not be permitted if the lead passenger is not present.
• Photo identification of each traveler is required in order to check-in.

Check-out:

• The check out at Sunrise Suites & Penthouse is 11:30 AM.
• For late check-out, you must inquire with the reception at the time of check-in.

Check-in:

• Check-in time for all accommodations is 3 PM.
• If you are required to meet with customer service prior to check-in, you must do so no later than 5 PM on the day of arrival. Should you arrive to the resort after 5 PM, you will only be able to check-in by paying the current walk-in rate for the first night and will be issued non VIP bands. In order to check-in under your VIP reservation you must meet with customer service no later than 11 AM the following day.
• All arrivals after 12 AM midnight due to scheduled flights will pay only 50% of the all-inclusive for the first night. Any arrivals prior to midnight pay the full all-inclusive rate as normal.
• Check-in will not be permitted if the lead passenger is not present.
• Photo identification of each traveler is required in order to check-in.

Check-out:

• Check-out at Presidential Suites & Imperial Suites Cabarete is 11:30 AM.
• For late check-out, you must inquire with the reception at the time of check-in.