PREGUNTAS FRECUENTES

Frequently Asked Questions

Weather

	JAN	FEB	MAR	APR	MAY	JUN	JUL	AUG	SEPT	OCT	NOV	DEC
Low	68	67	68	71	72	74	72	74	74	73	71	69
High	83	83	85	86	88	90	91	92	91	89	86	85

Hotel Rules

In our resort, our goal is to create a comfortable and friendly atmosphere for all our guests, therefore we have drawn up a list of rules to ensure that everyone has an enjoyable and safe stay while here on property.

All-Inclusive Rates

Guests must ascertain the rate applicable to their accommodation at the time of signing the visitors’ register. An extra guest charge (number of person exceeding the number in confirmation) will be levied irrespective of whether an extra bed is used or not. All-inclusive charges have to be paid for the entire stay fully during the check-in process.

Proof of Identity
All guests (foreign and locals) are required to provide the hotel with valid photographic proof of identity and proof of address like passport identity card as per current government regulations.

Check-In /Check-Out

The Crown Villas • Royal Villas • Royal Suites • The Crown Suites • The Cliff • Villa Park
The Residence Suites • Presidential Suites
Check-in (starting) 3:00 pm | Check-out (latest) 11:30 am

The Tropical • Cofresi Palm Beach & Spa Resort
Check-in (starting) 3:00 pm | Check-out (latest) 1:00 pm

Guests staying beyond check-out time without prior notice/agreement will be charged automatically for one additional day.

Extra charges: such as laundry services, telephone charges, etc. are to be promptly and fully paid during the check-out process.

Guests are to use their accommodation for the agreed period according to registration card signed. If the period of accommodations is not stipulated in advance, guests are to vacate the unit and check out by 11:30 am / 1:00 pm on the last day of their stay.

If a guest fails to do so, the hotel is entitled to bill the guest(s) for another days’ stay. In the event that the hotel has already reserved this accommodation beforehand and the guest fails to heed requests to vacate the room, or if guest is not present in the resort, the hotel reserves the right – with a three-member committee in attendance – to catalogue the guests’ possessions and to store them in a safe place so that the accommodation can be used by the guests for whom it has been reserved.

Valuables, Cash, Documents
Safety deposit boxes can be rented at a marginal fee at the front desk. Please store all valuables in the safe located in your accommodation. The resort will not in any way be responsible for the loss of guests’ belongings left in the room or any other property not stored in the provided safe or left in public areas without surveillance. Please make sure that you close all doors properly when leaving the accommodation.

Visitors
All visitors need to be registered at the front desk, please ask the front desk employees regarding rates for day or night passes.

Private/rented Vehicles
If you enter the resort in a private/rented car, please keep in mind that the speed limit inside of the resort is 15 mph. Rented motorcycles are not permitted inside our resort. If you drive over the speed limit, we will ask you to immediately remove the vehicle from premises and you will need
to park the vehicle outside of the resort. Additionally, there are many guests walking or driving golf carts and we ask that you are courteous to these guests and vehicles by yielding to them at all times.

Topless Bathing
Please note that topless sunbathing is not common in the Dominican Republic and therefore topless swimming or sunbathing is not permitted in our public areas, beaches and pools.

Pets
Pets are not allowed. If you should see animals around the property, please do not touch or feed them.

Environment
We are a hotel committed to environmental conservation and its continuous improvement through the identification of the surrounding property needs and the active involvement in the solution of all problems encountered.

We recognize the impact of our presence on the environment, as well as our responsibility to minimize such an impact through the following:

Norms and procedures implementation according to the prevailing environmental laws.
Employ local labor as much as possible, including training our employees and creating consciousness in the community in order to improve and protect the environment.
Emphasize on water and energy savings by monitoring and implementing advanced technology.
Minimize the volume of solid, liquid and gas waste to prevent pollution.
Chemicals use controlled to minimize its impact on the environment.
Coordinate the purchasing of environmentally low impact products.
Invite our guests to get to know and get involved with our environmental program.

We appreciate all help in protecting our environment:

Saving electricity by turning off the lights when not needed
Turning off the A/C while not in the room
If possible, by using only one pool towel per day
Please place the “change my sheets” card when you want your sheets to be changed
Please leave your dirty towels on the floor and hang up the towels you want to reuse
Guests may not move furnishings or interfere with the electrical network or any other installations in the accommodation or on the premises of the resort without the consent of the hotel management.
For security reasons, it is not appropriate to leave children under 10 years of age without adult supervision in the accommodation or other areas on the resort premises.
Guests are obliged to pay for any damages they cause.
Smoking is not allowed in non-smoking rooms or areas.
Do not climb on/over patio/balcony railings, or on/outside any windows
Any abusive behavior or actions deemed unacceptable by the Management of the resort may result in your immediate removal from the property without refund.
We are in the tropics; therefore please remember to close doors and windows in order to avoid mosquitoes and/or other insects from entering your accommodation. Please do not store food, especially open items, outside of the fridge.
In order to keep the harmony in our resort and ensure that all our guests are able to enjoy their vacation, we kindly remind you that loud music etc. after 11:00 pm is not allowed. In the possible case that you should have a special event or occasion and you expect that the party will last longer than 11:00 pm, please make sure that you inform the management in advance in order to take appropriate action and inform the guests in your surrounding area.
For safety and hygienic reasons, food cannot be taken out of the restaurants by our guests.
We ask that you remember that you are sharing this facility with other guests also trying to enjoy their vacation, as such, loud, overbearing noise or actions that disturb others is not allowed.
We thank you for choosing Lifestyle Holidays Vacation Resort and wish you the best vacation ever!

Frequently Asked Questions

Q: How do I go about making a reservation at an LHVC location?
A: To proceed with a reservation, select your service fee: Form A or Form B or Form C or Form D

Q. I am interested in making an international reservation outside of the LHVC resorts but I do not have any information about this.
A: For all INTrave’L inquiries please contact the INTrave’L powered by Arrivia by logging on to www.intravelmembers.com.

Q: When I joined LHVC I received an RCI number how do I use this?
A: You have received an email containing helpful information on RCI, you can now visit www.RCI.com to register and begin searching accommodations.

Q: When I joined LHVC I received an II number how do I use this?
A: You have received an email containing helpful information on II, you can now visit www.intervalworld.com to create your account and begin searching destinations. Each membership receives either RCI or II.

Q: Do you provide transportation to and from the airport?
A: All Members and guests of members are provided with transportation to and from the closest airport, for further information please click here for the transportation form. Any flight information sent less than 5 days prior to arrival will not receive transportation.

Q: How do I arrange restaurant reservations once I arrive at the resort?
A: Upon arrival at the resort the VIP service department will assist you with your restaurant reservations.

Q: If I have any questions or concerns regarding my stay at the resort where can I obtain information or guidance?
A: You can contact us here.

Q: What is the telephone number for the Customer Service Department?
A: 809-970-7770 or 809-320-5482 (Office Open: 9:00 am – 6:00 pm)

Q: If I send an email when should I expect a response?
A: We do our best to answer each email in a timely manner. Most emails are answered when possible within 24 hours. Our goal is to provide you with information as soon as possible.

Q: What are your business hours?
A: Office hours and phone calls are available 9:00 am – 6:00 pm 7 days/week. LIVE CHAT is available 7 days/week 9:00 am – 6:00 pm.

Q: What are the busiest times of the year at the resort?
A: The busiest time periods at the resort are Christmas and New Years, Presidents week, Easter, July 4 and Thanksgiving. We always recommend that should you wish to vacation during these busy times, book no less than 6 months in advance.

Q: I don’t like crowds! When is the resort a little less busy?
A: The slowest months at the resort are September, October, and the first two weeks of December, this is a lovely time to travel if you like a slower pace and fewer people!

Q: When is the rainy season?
A: We usually have the most rainfall from October until mid- March, but there is also plenty of sun during this time and it is always nice and hot in the Dominican Republic. The hottest months of the year are July, August, and September.

Q: How can I book my excursions?
A: We have something for everyone by clicking here.

Q: I am traveling with someone who needs special attention/specific room type, how do I notify you?
A: Please add any special requests you have in the comments section of the online reservation form: Form A or Form B or Form C or Form D

Q: I have young children do you provide babysitting services?
A: You can organize this by emailing info@lhvcresorts.com – 48 hours notice must be given.

Q: Where can I provide feedback regarding a recent vacation?
A: Please click here to leave feedback.

Q: How do I make a kosher reservation?
A: Please check kosher option when submitting booking through the following links: Form A or Form B or Form C or Form D

Q: What time does the All-Inclusive start? How am I charged?
A: All-Inclusive runs from 3:00 pm – 3:00 pm. Any arrivals between midnight and 3:00 pm will be charged 50% of the All-Inclusive fee.

Q: How many gold bands do I receive?
A: This is based on the level of membership and occupancy according to the Rules of Occupation that can be found here please be advised you have the option to upgrade a certain number of bands from blue to gold for a fee, more information can be found in your confirmation email.

Q: Is Wi-Fi free?
A: WI-FI is available free of charge in ALL VIP areas, should you need WI-FI in your accommodation this is available for purchase in resort.

Q: Are there activities for Children?
A: We offer a daily activity schedule and Kids Club – additional information can be provided by VIP services upon arrival.

Q: What does red season mean?
A: It means you can book all year around without any restrictions.

Q: I want to know my account status?
A: For account status, change payment method, update credit card information please click here.

Q: Are pets allowed in LHVC locations?
A: Pets of any kind are not allowed.

Q: How can I organize an event?
A: More information can be found here.

Q: Can golf carts be rented?
A: No, golf carts are a benefit included in Villa Gold and higher membership levels.

Q: How can I change a confirmed reservation?
A: All changes are based upon availability. For more information please call or speak to a LIVE CHAT rep.

Q: Where can I shop for souvenirs?
A: There are 2 gift shops – located in Cofresi Palm reception and Tropical reception.

Q: What does my guest receive if I do not travel with them?
A: When you send guests to the home resort in Puerto Plata, they will receive Blue VIP Bands that will provide them with access to VIP areas around the resort such as; VIP Beach, NV Beach, VIP Pool and many restaurants to choose from. They will not have access to the member only areas of the resort such as Serenity, Harmony & Lifestyle Beach, Azul, Anja’s Lounge & the Spanish Tapas Bar. They can attend the Thursday Night VIP Party and the Saturday Welcome Party. Blue bands do not have access to Vienna Coffee House.

Q: How far in advance can I cancel my reservation and receive a full accreditation?
A: You may cancel your reservation 1 month prior to arrival and receive a full-service fee accreditation.

Q: What is an accreditation?
A: It is a credit that can be used towards the service fee for future reservations (valid for 2 years after date of issuance).

Q: Is there a limit on the number of nights that I can book?
A: No, you can book anything from 1 night to as many nights as you want and the service fee will be pro-rated based on the number of nights that you book.

Q: If I am bringing a large group on vacation, can we all eat together? If no, why not?
A: There is a maximum group size in many of our a la carte restaurants to ensure everyone gets to dine in them, some are already limited in space due to size. We implement maximum group sizes to ensure other dining experiences are not negatively affected if you have a large group we can always arrange seating in the buffet and you can always speak to events@lifestyleholidaysvc.com regarding a private dinner for your group ($ payable locally).

Q: How and where do I book my Lifestyle Excursions?
A: We ensure that you see the very best of your destination by working with local licensed, well-reputed tour operators personally chosen by us. Book your excursions safely and securely with our Travel Representatives and experience the wonders and must-see attractions your locale has to offer!

Risks you are taking buying unauthorized excursions:

Be taken to a different place than the one offered.
In case of an accident during the Tour, the medical cost would be covered by the person who bought the excursion since the people who sell on the beach are not legally authorized and have no insurance.
Intoxication, since they do not have any control and quality supervision in their food and drinks.
Be evicted by the corresponding authorities from the place where they take them, for lack of permission to be there.
Vendors on the beach operate without the necessary insurance, license and/or registration.
It is strictly forbidden by the Dominican Law to sell Pirate Excursions on the beach.

Visit www.lifestyleexcursions.com

Q: Is there a Golf course in Puerto Plata?
A: Playa Dorada Golf course is available to all of our members & guests.
For more information click here

Q: What is the resort fee?
A: It’s a mandatory fee payable by guests at check in. This applies in our Home Resort in Puerto Plata and Cabarete.